FAQs

HOW DO I ATTACH MY STRAPS?

1. Begin by placing the logo button through the hole in the strap and into the designated holes on the bag (these are the larger holes at the top)
2. Twist the backing onto the buttons to lock the straps into place
Note: if you want to attach your waterproof pouch, add it to the button before securing the straps
3. Double-check to ensure that the buttons are twisted on straight for a secure attachment
Note: the buttons can be twisted around easily for your preferred placement of ZA + BI

HOW DO I ATTACH/REMOVE MY ACCESSORIES & CHARMS?

To attach, simply poke the button through the hole in your desired area.

When removing your accessories and charms, we strongly suggest to carefully push them out from the rear. We advise against using force from the front to remove them as it may cause your ZABI products to become damaged.

IS MY WATER-PROOF POUCH REMOVABLE?

Yes! Simply twist the backing on the inside of the bag and remove the pouch. Then twist the buttons back onto the handles.

HOW DO I CARE FOR MY ZABI?

Caring for your ZABI is a breeze -- to keep it looking its best, be mindful of avoiding exposure to extreme heat, like leaving it in a hot boot (its favourite place to be is at the beach, so no need to worry there!)

The best feature of the bag (we think!) is the ability to hose it down after a day out -- for mucky situations, you can use soap and warm water, and a gentle microfibre cloth. 

WHAT IS MY ZABI MADE OF?

The ZABI is made using a material called EVA (Ethylene-vinyl acetate copolymer). It is a durable, lightweight, water and UV resistant material making it super easy to clean. This material is biodegradable and free from BPA and other harmful toxins.

Please be aware that minor colour variations and imperfections should not be seen as defects in the EVA material; instead, they contribute to the distinct character and individuality of each bag.

DO YOU OFFER ZABI WHOLESALE?

Yes! We offer ZABI products to qualified retailers. Please contact us at hello@zabi.com.au and we will be happy to chat.

HOW DO I RETURN MY ZABI?

Please contact us via the contact form with your order number, and reason for return. We will then send instructions on how to return your item. Please note, returns are at the buyer's expense.

I STILL HAVE MORE Qs

Not a problem at all, please email us at hello@zabi.com.au and we will be happy assist.